Shipping policy

Orders are normally shipped within 48 hours. In most cases, orders take anywhere from 2-6 business days to reach their final destination when shipped in the USA. International shipments can take 4-11 business days or more depending on customs.

For international orders, shipping costs do not include duties, taxes or other import fees assessed by governments outside the United States. Additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country may vary and are your responsibility as they are not within the control of Tross™. When you order goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all local laws and regulations in connection with the shipment. Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Customs may elect to open your package(s) and inspect all goods. Please contact your local customs authorities with any questions regarding fees and inspections.

A tracking number will be sent to you once your order is picked up by the carrier. If your order has arrived damaged, please contact us within 24 hours of receipt to file a claim and get a replacement.